Real estate · Customer responses
Buyer & seller responses
Common buyer and seller questions triaged and answered fast — even after hours.
The manual version
How it usually runs
- The same questions arrive daily: price, availability, viewings, chain, fees.
- Replies wait until someone is back at a desk.
- After-hours enquiries sit until morning, by which point buyers have moved on.
What we built
The automation
- Incoming enquiries are classified by intent — viewing, valuation, or general question.
- Routine questions get a drafted or automatic reply with the right information.
- After-hours enquiries get an immediate acknowledgement and a clear next step.
- Anything that needs a person is flagged and routed, not lost in the inbox.
Built with
Email / web intakeIntent classificationReply templatesRouting
The pipeline
What actually runs, step by step.
- 01Message in
- 02Classify intent
- 03Draft reply
- 04Auto-send or route
- 05Log to CRM
What it changes
What the team notices.
People hear back quickly, including evenings and weekends.
Agents spend less time on repetitive replies.
Genuine, complex enquiries surface clearly.
Run this on your agency.
Tell us how your team handles this today and we'll map where the automation fits — without replacing the tools you already rely on.