FAQ

Clear answers before a call.

The diagnostic paths are designed to be useful, practical, and honest about what they can and cannot claim.

What does the setup fee include?

The listed configuration limits, agreed testing, and handover. We first confirm your tools and access match the offer. Extra systems, cleanup, usage fees and ongoing support are scoped separately.

Do I need new software or AI?

Not necessarily. We start with native features in the tools you already use. Deterministic rules are often enough; AI is used only where the process calls for it and its boundaries can be defined.

Are the videos recordings of client systems?

The catalog videos are workflow demonstrations using sample data. They explain the proposed steps and human handoffs; they are not client testimonials or proof of a live integration in your tools.

Will it work with my tool plan?

We check available triggers, actions, access and plan limits before confirming scope. A Shopify Flow or job-management feature may already cover part of the work. Unsupported integrations need separate assessment.

Do I need an account?

Browsing, watching videos, using the diagnostic chat, and contacting Fortis do not require an account. Saving a blueprint and providing saved-blueprint feedback or follow-up requests require sign-in.

Does the diagnostic install my workflow?

No. It asks about your process and shows a proposed graph when there is enough evidence. Configuration, testing, and handover are a separate service.

What happens when I contact Fortis?

Your enquiry is saved and sent to Fortis for review. We discuss fit, tools, and scope before agreeing work. The form requests a conversation; it does not book a calendar appointment.

Who handles exceptions and decisions?

Your team has named owners. Sensitive replies, return approvals, purchasing, and other judgment calls remain with people. Error handling and stop conditions are agreed as part of scope.

How long does delivery take?

Timing is agreed after the workflow, tool access, and dependencies are understood. A catalog fee is not a promise of an immediate installation or a fixed delivery date.

What happens to my diagnostic conversation?

Conversation memory stays in your browser tab for the session. The complete transcript is not persisted by Fortis. A completed report and graph are saved securely; avoid sharing credentials or sensitive customer information.