01
Receive
Collect enquiries from one approved source.
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Lead response
Enquiry Triage & Agent Handoff
Routine questions receive an approved next step while sensitive enquiries reach a person with context.
Setup
$325
Complexity
High
Format
Scoped
02
Classify
Identify intent using four agreed categories.
03
Decide
Choose an approved reply or human handoff.
04
Record
Store the outcome and ownership in one place.
Included in this setup
- One enquiry source
- Up to four enquiry categories
- Approved response templates
- One agent or team routing policy
- CRM or spreadsheet activity log
What we need from you
- Agreed enquiry categories
- Approved response boundaries
- A named escalation owner
Scoped separately
- Open-ended autonomous sales replies
- Complex multilingual classification
- Historical inbox cleanup
Practical boundary
The published price covers the scope shown here. Additional systems, branches, paid tools, or data cleanup are confirmed before work begins.
Read the related workflow scenario